Returns & Exchanges

Is there a charge for requesting an exchange or return?

Exchanges and returns are always free of charge, using our return methods.

How long do I have to make an exchange or return?

All returns or exchanges must be made within 1 month of the e-mail confirming shipment. reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. 

How can I make an exchange or return?

Send an email to
Home: We will send a courier to collect your return from the address you select.
Drop-off point: We will send you a label so that you can take the items you wish to return to the Correos office.

Can I keep the original item after having requested an exchange?

Yes. If we don’t have processed the collection.

Can I exchange or return any item?

Yes, as long as it is in perfect condition and has all its labels on it

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

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